If you need to exchange or return an item, it's no problem. We know that being able to return goods easily is part of what makes online shopping so convenient, so to make returning or exchanging your item(s) quick and easy please follow the instructions below.
Please Note We will only accept goods returned in a clean condition. It is part of health and safety law that staff are not allowed to handle dirty items. Any dirty items will be returned to the sender at their expense or disposed of unexamined after 30 days.
Exchanges and Returns Within the UK we are happy to exchange your item(s) for an item(s) of the same value for free providing it is returned in new, unused condition with all labels attached and within 28 days of purchase.
If you notify us within seven days of receipt of your order that you would like to return some or all of your order, we will credit you for the original postage charge, at our standard P&P rate. We must receive confirmation of your notification in writing, by e-mail, letter or fax. You will have to pay the cost of posting the goods back to us.
Ensure you get proof of posting and that the goods are adequately insured (Royal Mail 1st Class Signed For is usually adequate) as they remain your property until we receive them – if they get lost in the post you will need to claim against the postal service.
Faulty Items If your goods arrived faulty or damaged please complete and return the returns form enclosed with your order, along with the item(s) and return them to us, within 7 working days of receipt. Within this period any goods which arrived to you faulty or damaged will be replaced or refunded and your return postage costs reimbursed to the value of the equivalent 1st Class Signed For postage. If returning a faulty or damaged item outside of the statutory 7 working days we will endeavour to rectify the fault as soon as possible, but may need to send goods away to be tested by the manufacturer. We are usually able to deal with faulty goods within 10 working days (two weeks). Please note that any used, faulty items must be returned to us in a clean condition. Wet, soiled or otherwise unclean items will be returned to sender unexamined.
Return Address: Returns Department The Face King 44 Denness Road Sandown Isle of Wight PO36 8PD
How to contact us:
Email: thefacekingbrand@gmail.com