Privacy & Security

Privacy & Security Policy in Brief
- Your personal data is stored on highly secure servers
- We never see your card details when they are submitted online
- Activity on our site may be monitored in order to improve our services
- We may from time to time send you very select marketing materials, which you can opt out of at any time
- We will only contact you directly in relation to an order or with your clear consent
- Your details are only ever used for the means of processing your order or in accordance with English law, and are only passed on to very select 3rd parties for the purposes of fulfilling orders.

Privacy & Security FAQs

What will you do with my payment information?
We will never see your card details when you place your order online with us, nor do we store them. They are encrypted and held on the SagePay and/or PayPal secure servers and are only ever accessed to confirm payment or in the event of a refund or in accordance with English Law.
If you are placing a mail order or telephone order (MOTO) with us we will require your card and billing address details, which will be safely destroyed immediately once the payment has been confirmed.

How is my personal information stored and is it secure?
All of your personal information (not card details, please see above) is stored on our secure, password protected server which is only accessible by our staff. Should you wish to edit or remove this information you can contact us at any time, quoting your username, address and password.

What will you do with my personal information?
Your personal information will never be passed on to third parties for marketing purposes. The Face King will only contact you regarding an order or to inform you of offers, promotions and competitions, and always with your prior consent. If you have subscribed to our newsletter and wish to unsubscribe please follow the link at the foot of the next newsletter.
We will only ever release your personal information in accordance with English law or to associated reputable companies who form part of our service chain, i.e. a courier such as Parcel Force.

Is this site secure?
We do everything possible to ensure that your details are safe from online fraud. www.thefaceking.co.uk undergoes regular and thorough testing by Security Metrics to ensure it is compliant with industry standards for data security. In addition our payment gateway, SagePay, uses Visa and Mastercard’s ‘3D Secure’ security system to protect against fraud, while the site’s payment gateway is encrypted to protect your card details (to be sure just look for the https:// in the Website URL, located in the web address bar on the payment page).

What is MasterCard® SecureCode™?
MasterCard SecureCode is a service to enhance your existing MasterCard account. A private code means added protection against unauthorized use of your card when you shop at participating online retailers.

How does MasterCard SecureCode work?
Once you've registered and created your own private SecureCode, you will be automatically prompted by your financial institution at checkout to provide your SecureCode each time you make a purchase with a participating online merchant. Your SecureCode is quickly confirmed by your financial institution and then your purchase is completed. Your SecureCode will never be shared with the merchant. It's just like entering your PIN at an ATM.

You can learn more about Mastercard Securecode and set up your online PIN by visiting the Mastercard website.

What is Verified by Visa?
If you like to shop online, you’ll be happy to know that there’s no safer way to pay for your purchases than using Visa.
If you’re the victim of identity theft or fraud and someone uses your Visa card, Visa make sure you get every single penny back. That means you can browse and shop in complete confidence.
If you sign up to Verified by Visa, you’ll get an even greater level of security. You’ll be able to shop online safe in the knowledge that every one of your purchases requires an authentication code before it can be processed. Just like entering your PIN at an ATM.

How does Verified by Visa work?
It’s easy to set up and easy to use. Before Visa process your payment, you’ll see a personal message – a message that you provided when you signed up for Verified by Visa and that only you and your bank know about. This shows that the security screen you’re seeing is genuine. You’ll then be asked to enter your Verified by Visa password.

You can learn more about Verified by Visa and set up your online PIN by visiting the Verified by Visa or Visa websites.

Use of the Website, 3rd party links and Recommendations
TFK may from time to time refer to or provide links to the websites or resources of Third Parties on this Site. You acknowledge and agree that TFK is not responsible for the availability of such external sites, or resources, and that We in no way endorse, confirm or warrant the content of these external sites as to the accuracy, currency or completeness of their content.5.2 Further TFK is not liable or responsible, directly or indirectly, for privacy practices or content (including misrepresentative, offensive or defamatory content) of such Third party websites nor for any damage, loss or injury caused by or in connection with or reliance upon any such content by Users.

Privacy Policy
The Face King will treat all of your personal information as confidential. Personal information will only be disclosed or used by The Face King to complete the following:

- Processing of orders
- For statistical or survey purposes to improve this Website and our services to you
- To serve appropriate website content, product news, competitions, special offers and advertisements to you with your consent
- To administer this Website
- To contact competition winners and issue prizes

When you shop on or visit this Website we (The Face King) may collect information about your session such as your general location, IP address, web browser type, duration on the site, pages viewed on the site, searches made on the site etc. We may collect this information even if you do not register with the site. This information will only be used to improve our services to you or be used to present you with The Face King products relevant to you and your browsing history.

When you create an account on our Website you will be presented with the option to receive our newsletter containing special offers, promotions, product news, competition information etc. If you do not wish to receive such information you may unsubscribe from our list at any time using the link at the foot of the newsletter.

You should be aware that should we be requested to share any of your information by the Police or any other regulatory or government body investigating suspected illegal activities, we are entitled to do so.

Please check back to view any updates or changes to our Privacy Policy. Any questions or requests to change your personal information should be directed through our Contact Us page.

In order to use the Website to purchase products please ensure that you have Cookies enabled on your internet browser. To learn more about how we use Cookies on our website please visit our Cookie Policy page. You can find out more by visiting BBC - What are Cookies?

By using this site you agree to our terms of use, below.

Purchasing Products
In order to process your order we will require your registered billing address, card details or PayPal details, your delivery address (if different from that of your billing address), your email address and your name.

In order to place an order:

1. Select the appropriate size from an item’s dropdown menu and clicking the green ‘Add to Bag’ button.
2. You will now see the contents of your ‘basket’. At this stage you can continue to shop online by selecting the grey ‘Continue Shopping’ button without losing the item(s) in your basket. If you wish to proceed to payment please click the green ‘Pay Securely’ button.
3. The next page will allow you to ‘login’ or create a new customer account by clicking ‘New Customer Register Here’.
4. Once registered and logged in you will be asked to select a delivery address via the dropdown box. You can enter a separate delivery address to that of your billing address here should you wish to do so. Once an address has been entered and selected click the green ‘Continue to Payment’ button.
5. You will now be asked to select from our postage options. Review the options and click the grey ‘Select’ button alongside your chosen option.
6. Your basket will now display the total for the order including delivery and any VAT, alongside your chosen delivery address. To complete the order click the green ‘Continue to Payment’ button.
7. You will now be asked to enter your payment details on our secure, encrypted payment page. Once the details have been entered click the ‘Complete Order’ button.
8. Upon successfully entering the correct payment details you will be presented with your Verified by Visa or Mastercard Securecode login page, which you should complete to confirm the order.
9. You will receive an email to your registered email address confirming that your order has been received. This email contains details of your item(s), postage service, delivery address and your unique order number. Please note that this is not a confirmation of the order’s completion. The order contract is only completed in the next step.
10. Upon us despatching the order you will receive an email including your tracking number. This email is confirmation that your order has been successful and we can ship the goods.

What are my rights when I purchase goods online?
As an online and mail order retailer we are happy to offer certain services and rights which are designed to protect both you (the customer) and us (the retailer) from the potential hazards of distance selling. You can find all the information on Distance Selling Regulations and your rights at Directgov: Internet, Mail Order and Telephone Shopping

Description of Products
The Face King makes every effort to ensure that the content of this website - including but not limited to, product descriptions, details, stock levels and prices - is maintained and updated accurately and in good faith at all times. Although The Face King aims to keep the website as up to date as possible, inaccuracies in content at the time of an order being placed may result in non-acceptance of that order.

Non-acceptance of orders may result from one of the following:

- The ordered product not being available
- Our inability to obtain payment authorisation
- The identification of a pricing or description error
- Our inability to obtain practical shipment for your order
- You not meeting the criteria set out in our main Terms and Conditions

Unsubscribe Instructions and Changes to Personal Information
Should you wish to remove your details from our database at any time simply follow the instructions at the foot of any newsletter. To amend your details please visit our Contact Us page.

Competition Rules of Entry, Terms and Conditions
Any competition run by The Face King - either on the Website or through another associated channel, such as the The Face King Facebook page - shall be carried out lawfully. No payment is required to enter any The Face King competition or prize draw. Skill may be required to enter i.e. you must submit the correct answer to a question in order to have a chance of being selected at random as a winner.

When entering one of our competitions or prize draws you will be asked to supply your name and email address, which will be held securely and only passed on to third parties in order to process the delivery of any prize or to the affiliate company supplying the prize such that they may contact you with relevant information. When you enter into a competition or prize draw you will automatically be included on our email newsletter database in order to receive useful product, competition and offer information. You may unsubscribe from this list at any time using the unsubscribe instructions supplied at the foot of any newsletter. Only one entry allowed per person. Only one entry allowed per email address. Winners will be selected at random using third party software form a list of correct answers. The Face King’s decision is final.